Refund policy

Return & Refund Policy

Effective Date: 14/05/2025

At StrikeReble, your satisfaction is important to us. We strive to provide high-quality products and a hassle-free shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Return request must be made within 5 DAYS of receiving the order.

  • The product must be unused, unworn, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The item must not show signs of use, damage, washing, or alteration.

  • A valid proof of purchase (order number or invoice) must be provided.

StrikeReble reserves the right to reject returns that do not meet these eligibility requirements.

2. How to Request a Return

To initiate a return:

  1. Email us at "sujeettechhelp@gmail.com"

  2. Include:

    • Your order number

    • Product name(s)

    • Reason for the return

    • Photos (if the item is damaged, defective, or incorrect)

  3. Wait for return authorization and shipping instructions before sending the product.

Returns sent without prior approval may not be accepted.

3. Return Timeframe

Customers must request a return within 5 DAYS of receiving the product.

Once your request is approved, the item should be shipped back within 2 DAYS of receiving the return instructions.

4. Refund Process

After we receive and inspect your returned item:

  • We will notify you whether your refund has been approved or rejected.

  • Approved refunds will be processed to the original payment method whenever possible.

  • Refunds are typically completed within 15 Business Days after approval.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges, gift wrapping fees, or other service charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We offer exchanges for eligible products, subject to stock availability.

Products may be exchanged if:

  • You received the wrong item.

  • The product arrived damaged or defective.

  • You require a different size or color (if applicable and available).

If the requested replacement is unavailable, you may choose a refund (if eligible) or store credit, where applicable.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 1 Days of delivery.

  • Email "sujeettechhelp@gmail.com" with:

    • Your order number

    • Clear photos of the product

    • Photos of the packaging

    • A brief description of the issue

After verification, we will arrange an appropriate solution, which may include:

  • A replacement

  • An exchange

  • A refund

  • Another resolution as appropriate

Please do not discard the product or packaging until your claim has been reviewed.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrect upon delivery:

  • Items marked as Final Sale or Non-Returnable

  • Gift cards

  • Personalized or customized products

  • Products with removed tags or original packaging

  • Used, washed, or altered products

  • Intimate or hygiene-related items (where applicable)

  • Products damaged due to misuse, improper care, or normal wear and tear

8. Return Shipping Costs

If the return is due to:

Our Error (Wrong, Damaged, or Defective Item):

  • StrikeReble will bear the return shipping cost or arrange a pickup, where available.

Customer-Initiated Returns (e.g., change of mind, incorrect size ordered):

  • Return shipping costs are the customer's responsibility unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

9. Order Cancellations

Orders may be cancelled before they are shipped.

If your order has already been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery, subject to this policy.

If your cancellation is approved before dispatch, a full refund will be initiated.

10. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account or payment method.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at sujeettechhelp@gmail.com

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, we're happy to help.

Business Name: StrikeReble

Email: sujeettechhelp@gmail.com

Location: Nalanda, Bihar, India

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)